Client Services Coordinator

Be the Heart of an Exceptional Client Experience

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
We are looking for a Client Services Coordinator who is organized, personable, self-initiating, and passionate about creating an exceptional experience for every client. This is a great opportunity for someone who enjoys taking ownership, sharing ideas, and helping build better systems and processes—not simply following a checklist.
You will be an important point of contact for clients and prospective clients, helping coordinate appointments, communications, and administrative processes while ensuring that every interaction with the firm is professional, responsive, and welcoming.
Work Arrangement & Schedule
Hybrid positionRequired availability during regular business hoursMost client appointments are scheduled between 10:00 AM and 4:00 PMOccasional evening or weekend appointments may be requiredStarting compensation: $25/hour, with the potential for a higher rate based on experience
What You'll Do
Serve as a professional, welcoming, and responsive point of contact for clients and prospective clientsCoordinate client appointments and ensure clients receive timely information and follow-upCommunicate clearly and professionally with clients, attorneys, and team membersHelp create a smooth, positive, and memorable client experienceKeep client information, schedules, communications, and administrative details highly organizedBecome comfortable with and effectively use the firm's technology stack and systemsHelp build, improve, and document processes and workflows as the firm growsBring ideas to the table and look for ways to make things work betterTake ownership of projects and responsibilities without waiting to be told what to doSupport the team and contribute to a collaborative working environmentHelp develop collaborative working practices that make communication and teamwork more effectiveSupport the firm's social media activities and online presenceIdentify problems and proactively develop creative, practical solutionsAdapt quickly as priorities, processes, and client needs evolve
What We're Looking For
Law Firm Experience – Highly PreferredPrevious experience working in a law firm is strongly preferred, particularly in a client-facing, administrative, legal support, intake, or client services role.Highly OrganizedYou naturally keep track of details, deadlines, appointments, follow-ups, and competing priorities.Self-InitiatingYou don't wait for someone to tell you what needs to be done. You see what needs attention, take ownership, and follow through.Excellent Communication & People SkillsYou are confident communicating both verbally and in writing and can interact professionally, warmly, and empathetically with clients and colleagues.Tech ComfortableYou are comfortable learning and using technology and are willing to become proficient with the firm's existing tech stack. You don't need to know every system on day one, but you should enjoy learning new tools and figuring things out.Builder MentalityYou are willing to help build something, not just maintain something that already exists. You enjoy improving workflows, developing processes, sharing ideas, and finding better ways to serve clients and support the team.Collaborative & SupportiveYou are a team player who enjoys supporting others, sharing knowledge, communicating openly, and building collaborative working practices.Comfortable with Social MediaYou are familiar with social media platforms and comfortable supporting the firm's professional online presence.Adaptable & CuriousYou approach challenges with curiosity and creativity, are comfortable with change, and are willing to learn and grow with the firm.And, of course… a dog lover! We love dogs, and we're looking for someone who won't mind the occasional four-legged coworker. :)
Our Core Values
Practice kindness always.Treat clients, colleagues, and everyone we encounter with respect, empathy, and kindnessBe committed to client success and satisfaction.Our clients are at the center of everything we do. We take responsibility for creating a positive experience and delivering meaningful results.Approach challenges with curiosity and creativity.We ask questions, think creatively, and look for better ways to solve problems.Communicate clearly, honestly, and proactively.We believe transparency and proactive communication build trust and prevent problems.Adapt.We embrace change, continuous learning, and the ability to adapt as the firm grows.A rising tide lifts all ships.We believe we are stronger when we support one another, share ideas, and work together toward shared success.
We understand the complexities of navigating new opportunities in the legal space. xzbcwsv You can trust that all employment inquiries are kept strictly confidential.