CMDB Expert

Key Responsibilities Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes. Implement and manage ServiceNow CMDB, Discovery, and Service Mapping capabilities. Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards. Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships. Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management. Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness. Identify gaps in data sources, discovery coverage, service maps, and integration quality. Document CMDB processes, standards, roles, responsibilities, and operational procedures. Required Technical Skills ServiceNow CMDB Discovery Service Mapping ITIL configuration management Data quality Asset management Governance Compliance reporting Tools / Platforms Exposure ServiceNow CMDB ServiceNow Discovery Service Mapping IntegrationHub or equivalent Reporting dashboards Asset management tools