Allocations Officer – 6 month FTC

We're looking for someone to deliver a high-quality, customer-focused void property and allocations service, ensuring homes are managed efficiently, consistently and in line with our policies. You'll also support the delivery of our Neighbourhood Strategy, working across the organisation to provide a positive experience for our customers.

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
What do our Allocations Officer's do;
Manage housing allocations and lettings, ensuring properties are allocated fairly, transparently and in line with relevant policies, procedures and nomination agreements.
Deliver an efficient void and re-let service, maintaining high property standards, minimising turnaround times and maximising rental income.
Assess and support applicants, carrying out suitability checks and interviews while working with internal teams and external agencies to help customers sustain their tenancies.
Build strong partnerships with Local Authorities, Choice Based Lettings teams, contractors and colleagues to improve the customer journey and deliver the Neighbourhood Strategy.
Support effective service management, including property administration, new development lettings, performance reporting, budget monitoring and providing accurate information and data.
What we are looking for;
Excellent organisational and administration skills, with the ability to manage competing priorities, meet deadlines and perform effectively under pressure.
Strong interpersonal and customer service skills, with a professional, approachable manner and a commitment to delivering a high-quality service.
Confident IT skills, including proficiency in Microsoft packages, combined with strong initiative and practical problem-solving abilities.
A good standard of education, with a minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English.
Experience within property lettings, allocations, voids or choice-based letting systems is desirable, along with experience of working collaboratively as part of a team.
In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
We offer a range of great benefits including:
Essential car user allowance to support you with car running costs
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. xrexnqw Go ahead. We will decide whether or not you are what we are looking for.