Senior Restaurant Manager

As a Zuma Senior Restaurant Manager, you are supporting the General Manager in overseeing all aspects of restaurant operations to ensure a seamless and exceptional dining experience for guests. This role provides leadership across the FOH team, maintains high service standards, and supports operational efficiency and profitability. The Senior Restaurant Manager acts as a key member of the leadership team, helping drive performance, mentor managers and staff, and ensure the restaurant consistently reflects Zuma’s standards of hospitality and service excellence.

Increase your chances of an interview by reading the following overview of this role before making an application.
Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.
Life at ZumaAt Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we doDo Unto Others - we support each other to be at our best, treating every team member and guest with warmth and opennessEmbrace the Energy - we bring passion and positivity to everything we do
Main DutiesYour key responsibilities will include:Support the General Manager in leading the daily operations of the restaurant, ensuring efficient service and exceptional guest experiencesProvide leadership and guidance to FOH managers and service teams to maintain Zuma’s service standards and operational excellenceSupervise and coordinate the activities of the restaurant floor staff to ensure smooth operations and exceptional guest serviceSupport recruitment, training, and development of FOH staff and managers, promoting a high-performing and engaged team environmentOversee scheduling for FOH team, ensuring sufficient staffing levels to meet business demands while optimizing labor costsMonitor operational performance during service periods and provide real-time support to the team to maintain service qualityAssist with inventory management, ensuring accurate tracking of restaurant supplies and equipmentCoordinate with kitchen leadership to ensure timely and accurate food service and effective communication between FOH and BOH teamsAddress guest inquiries, concerns, and complaints professionally, ensuring swift resolution and guest satisfactionMonitor budgets, payroll records, and financial transactions to ensure adherence to financial targets and operational controlsConduct pre-shift meetings to communicate service expectations, menu updates, and operational prioritiesMentor and develop FOH team members through coaching, feedback, and training initiativesEnsure the dining room and guest-facing areas maintain the highest standards of cleanliness, presentation, and organizationOversee opening and closing procedures, including cash handling, reconciliation, and operational readiness
What We Look ForOur ideal candidate embodies our values and the following:A genuine love for culinary experiences & a passion for Japanese cuisineA natural team player who is at home working in sync with a large teamNaturally friendly, customer-oriented, and skilled at creating memorable dining experiences5+ years of experience in restaurant management role in a premium dining environmentProven leadership ability with experience supervising managers and large service teamsStrong understanding of restaurant operations, including food and beverage service, guest relations, and compliance with health and safety regulationsExcellent communication and interpersonal skills with the ability to build strong relationships with guests and team membersAbility to work flexible hours, including evenings, weekends, and holidays, as required
BenefitsWe offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.As part of our team, you’ll enjoy:World-Class training, designed to inspire and educateGlobal opportunities, experience hospitality around the globe with our five incredible brandsHealth Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-beingBonus Opportunity, eligible roles may participate in our annual bonus program, rewarding individual and business performance401(k) Retirement Plan, supporting your long-term financial well-being and future goalsFamily Meals are shared dailyRewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognitionStaff discount, enjoy exclusive discounts across the Azumi group, worldwide!
Our Commitment to InclusivityWe are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.
Ready to create some magic? xzbcwsv Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.