Senior Implementation Manager

DailyPay · Remote, United States

DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. DailyPay serves more than 1,900 employers and over 6 million employees, including many of the worlds most recognized brands. By providing real-time access to earned pay and financial wellness tools, DailyPay helps employees manage their finances and helps employers attract and retain talent. DailyPay is helping define the future of pay, where money moves at the speed of work. DailyPay is seeking a forward-thinking, organized, results-driven Senior Implementation Manager to join our team. This individual will be a pivotal member of our implementation team, leading complex integrations for new business and supporting re-implementations across our SMB and Enterprise segments. The Senior Implementation Manager will be responsible for managing the entire implementation lifecycle — from pre-sales support through post-launch handoff.
Our team embraces modern tooling and AI-assisted workflows to deliver smarter, faster implementations — and we’re looking for someone who is naturally curious about emerging technology and excited to use it as a force multiplier in their day-to-day work.
Success in this role will rely on a combination of strong client and project management skills, technical proficiency, executive presence, and the ability to manage the details while seeing the bigger picture. We are looking for an out-of-the-box thinker who can execute a high volume of projects.
Complex Launch Management: Lead the end-to-end implementation for high-priority enterprise accounts, managing intricate technical requirements and multi-stakeholder workstreams
Problem Resolution: Resolve a wide range of complex implementation challenges, from data discrepancy issues to integration hurdles, utilizing deep domain expertise
Serve as a Subject Matter Expert (SME) for specific product areas or HCM integrations, providing guidance and best practices to junior team members
Stakeholder Influence: Collaborate independently with Client Success, Sales, and Product teams to ensure alignment on client requirements and project timelines
Identify and champion improvements to the Implementation framework, developing new tools or templates that increase team efficiency and reduce Time to Revenue (TTR)
Leverage AI-powered tooling and MCP-based integrations to build seamless, context-aware connections between DailyPay and HCM, payroll, and vendor platforms — reducing manual lift and accelerating time-to-value for clients
Product Ambassador: Provide structured feedback to Product and Engineering teams regarding implementation friction points to influence the future roadmap
Quality Assurance: Ensure all project documentation and system configurations meet established "Gold Standard" benchmarks before handing off to the Client Success team
Professional Proficiency: 4–6 years of experience in SaaS implementation, technical project management, or professional services, ideally within the fintech or HR-tech space
Curiosity and enthusiasm for AI tools — experience using LLMs, automation platforms, or AI-assisted workflows in a professional services or technical context is a strong plus
Proven track record of managing high-stakes projects from kickoff to completion with minimal oversight and high attention to detail
Demonstrated ability to resolve non-routine issues through creative thinking and collaborative resourcefulness
Educational Foundation: Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
Exceptional health, vision, and dental care
~ Opportunity for equity ownership
~ Life and AD&D, short- and long-term disability
~ Employee Assistance Program
~ High-performing cultures arent built in silos, they thrive on partnership. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.