Senior Manager - Delivery & Client Fulfilment

Elfonze Technologies · India

Role Purpose

Drive client acquisition and account growth while owning day-to-day delivery and fulfilment on those accounts. Sales is a main part of this role, alongside delivery: the role opens and grows client relationships, converts demand into requirements, and ensures they are fulfilled on time and at quality through the Talent Acquisition organization.

Key Responsibilities

Sales & Business Development

• Acquire new clients and vendor empanelment across Oracle, SAP, Digital, Cyber Security and Data Engineering.
• Farm and expand existing accounts; grow wallet share, requirement volumes and service lines.
• Build and run the sales pipeline — lead generation, client outreach, funnel hygiene, conversion and win rate.
• Support commercial discussions, rate cards, MSAs and renewals in line with approved guidelines.
• Track market demand, competitor rates and hiring trends; bring intelligence back to shape the offering.

Delivery & Client Fulfilment

• Own end-to-end fulfilment on assigned accounts — requirement intake, calibration, allocation with the TA managers, submissions, interviews, offers and onboarding.
• Run daily and weekly delivery reviews with TA managers; track submissions, interview-to-offer ratios, TAT and open positions.
• Ensure quality and SLA adherence; resolve delivery bottlenecks and escalations quickly.
• Agree feasibility on client turnaround times, volumes and headcount with the Global Head – Talent Acquisition before committing to clients.
• Coordinate with bench, onboarding and resource management to improve redeployment and reduce bench cost.

Client Management

• Be the primary point of contact for assigned clients on both business development and delivery.
• Lead account reviews and client governance calls; present delivery performance and pipeline.
• Build relationships with client hiring managers, procurement and vendor management teams.
• Manage client feedback, satisfaction and account retention.

Key Performance Indicators

• New clients and empanelment added; account expansion and wallet share.
• Requirement inflow, pipeline conversion and win rate.
• Fulfilment rate, closures, TAT and SLA adherence.
• Submission-to-interview and interview-to-offer ratios.
• Bench utilization and redeployment.
• Client satisfaction and account retention.

Requirements

• 15+ years in staffing, RPO or IT consulting, with strong command of contract and permanent staffing.
• Proven record in both sales (new logos, account growth) and delivery (requirement fulfilment) in an IT staffing environment.
• End-to-end TA knowledge — sourcing, screening, offer management, onboarding and bench.
• Experience across Oracle, SAP, Digital, Cyber Security or Data Engineering hiring markets preferred.
• Strong client communication, negotiation and stakeholder management skills.
• Working knowledge of an ATS and MIS reporting.
• Based in Bangalore and working from the office.