Opening for Service Delivery Manager

CONFIDENCIAL · Pune district, India

We are looking for candidates with strong Delivery experience, preferably from a fintech or IT product organization. The ideal candidate must be able to join within 45 days.

Role Overview

As Delivery Director, you will lead the end-to-end delivery of large-scale, multi-stream banking transformation programs, with a focus on Banking Domain. You will be responsible for ensuring delivery excellence, robust governance, and successful program outcomes across global engagements.

Key Responsibilities

Program Leadership:

• Lead and oversee the delivery of complex, multi-entity Banking transformation programs, ensuring alignment with strategic objectives.
• Drive program governance, milestone tracking, risk management, and stakeholder engagement at all levels.

Team Management:

• Manage and mentor cross-functional teams spanning business analysis, technology, QA, infrastructure, and DevOps.
• Foster a high-performance culture and ensure effective resource allocation across projects.

Delivery Excellence:

• Ensure adherence to contractual commitments, budgets, timelines, and compliance requirements.
• Drive cadence reviews, status reporting, escalation management, and change control processes.

Stakeholder Engagement:

• Build and maintain strong relationships with internal and external stakeholders, including C-level executives.
• Act as the primary escalation point for program delivery issues and risk mitigation.

Continuous Improvement:

• Champion best practices in delivery methodologies (Agile, SAFe, DevOps) and value-based services such as automation and system engineering.

Core Areas of Expertise

• End-to-end delivery management with strong technical acumen
• Deep domain expertise in Banking
• Risk, compliance, and regulatory management
• Stakeholder management up to CTO/CXO level
• Enterprise automation, system engineering, and bid support

Key Requirements

• 20+ years of experience in Tier 1 IT Services, FinTech, or Product organizations
• Familiarity with tech stacks such as Cloud, Microservices, Java, Spring, etc
• 15+ years of progressive experience in IT product or banking technology delivery
• Proven track record in managing large-scale product deliveries in Corporate Banking
• Familiarity with Agile, SAFe, and DevOps methodologies
• Demonstrated success in leading high-performing, multi-disciplinary global teams
• Experience working in deadline-driven, high-pressure environments
• PMP/Prince2 certification preferred
• Willingness to travel as required

Personal Attributes

• Strategic thinker with strong leadership and influencing skills
• Exceptional stakeholder management and interpersonal abilities
• Results-oriented, proactive, and adaptable to dynamic environments