Loss Mitigation Specialist

***No agencies or 3rd party Recruiters please. Thank you! ***

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Who we are:
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Who we are looking for…
Cornerstone Servicing is looking for an experienced Loss Mitigation Specialist. The Loss Mitigation Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at Cornerstone Servicing and ensuring customers are educated regarding all hardship assistance options offered.
Location: Onsite daily in Englewood, COCompensation: $50-60k
What you'll need to be successful…
Responsible for negotiating payment arrangements, keeping our borrowers in their homes and curing delinquencyManage inbound and outbound calling queues via automated calling systemContinuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experienceUnderwrites loans for loss mitigation in accordance to FHA, VA, USDA, FNMA, FHLMC guidelines and decisions all loss mitigation waterfall options for borrower(s) seeking workout assistance.Recommends loss mitigation actions on requests for proposed foreclosure alternatives within timeframes established by investor.Utilizes ability to read and interpret title searches and rectify outstanding judgements, liens, etc.Maintains quality control and production standards defined by CHLPerform other job-duty related issues as assigned
Qualifications:
High School Diploma, GED, or equivalent experienceMinimum 2 years of experience in mortgage servicingMinimum 2 years of experience in a Collections environmentBi-lingual skills a plusExperience with Business Purpose Loans or Non-QM Loans preferredStrong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skillsSolid analytical skills with the ability to exercise prudent judgmentExceptional organization and time management a mustComfortable being a team playerStrong interpersonal skills in addition to verbal/written communicationAbility to work through stressful situations professionally and respectfullyAttention to detail
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.
What to do next:
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. xzbcwsv As many of our team members can tell you, there's something special about working at Cornerstone.