Senior Associate Travel Support

ITILITE · India

Company Overview:

ITILITE is a leading global brand in Business Travel, Expense & Card Management. We operate a B2B SaaS platform serving customers across the US and India, helping companies simplify travel and expense while making it an enjoyable experience for employees.

We are Series C funded, having raised ~$50M from global Tier 1 investors including Tiger Global, Z47, Greenoaks, and Dharana Capital.

Description:

• Provide exceptional traveler care and customer service to our clients
• Accurately complete end to end International travel requirements for air, hotel,car, rail.
• Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
• Open to work in flexible environment, roster off, weekend working, public holidays and festivals
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
• Excellent communication skills (Both Written and Verbal)
• Providing consultative multi-country routings for best fares and preferred carrier usage.
• Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
• Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
• Deliver expectations against individual and shared team key performance indicators
• Embrace the role of providing a superior consultative value to clients
• Should be team player and manage show alone if required
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage

Must Have:

• Minimum 2 years of hands-on experience working with GDS platforms such as Sabre, Amadeus, Galileo, or Travelport.
• Excellent communication skills (Both Written and Verbal)
• Flexible working in rotational shifts that include night shifts.