Information Technology Support Specialist

Job Title: IT Support Specialist Pay Range - $25/hr-$27/hrLocation: Meridian, IDDuration: 6 Months Contract

Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
Job Description:Our IT Support Specialists provide a central focal point to resolve problems for internal/external customers related to personal computers, network operating systems, server access, software applications, and telecommunications. Track, research, diagnose and fix problems in a timely manner to minimize customer down time.Provide quality customer service and technical support for all customers.
This position is on-site at our Meridian, Idaho campus, Monday-Friday 7am-4pm (40 hours)
Required Experience: 1-2/+ years relevant experience, such as problem/issue tracking application, working with microcomputers, WAN and LAN equipment, etc., as well as:Provides support to employees or internal customers in resolving complex or escalated technology issuesAssembles statistical and management reports for activity reporting and trend analysisMaintains documentation pertaining to warranties and instructional guides for computer hardwareCreates and maintains training materials pertaining to computer troubleshooting and usage
Knowledge of:MS Office applicationsMS Active DirectoryMS ExchangeLocal and wide area networkingMs & Mac operating systems; iOS, iPadOS
Skills:Hardware and software troubleshooting skillsCustomer service & InterpersonalWritten and verbal communication
Ability to:Lift/move a variety of microcomputer componentsInstall, configure and evaluate microcomputer hardware and softwareHandle various tasks and deal with changing priorities
Preferred qualifications:Experience in helpdesk/call center environmentExperience with root cause analysis and problem resolution methodologiesExperience managing small to medium projectsExperience in scripting, coding and/or other dev familiarityDegree in Computer Information Systems or related IT field, or other industry-related certification(s) such as CompTIA A+ or Network+
Your day may look like:Ensure timely recognition, isolation and resolution to support calls from employees and prioritize calls to ensure proper resources are assigned and downtime is minimizedCoordinate escalation of problem resolution with customer and responsible party (or parties).Report violations of company or department standard procedures/policies to management.Maintain knowledge base for resolutions to common problems and support documentation for IT systems.Act as a resource for other departmental desktop support specialists.Provide technical support to questions from customers, to include but not limited to the following: personal Computer (PC) hardware issues, laptop and/or iPad issues, inquiries related to network security, customer questions on specific PC-related software products, and telephone related issues.Manage and maintain issue/problem tracking application and work center documentation.Oversee maintenance of the system configuration database for all PC hardware and printer changes.Act as liaison between IT and all levels of the organization, including senior management as needed.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. xzbcwsv Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit