Customer Support Executive

Key Responsibilities  Provide customer support through inbound and outbound voice calls.  Understand customer concerns and provide appropriate resolutions.  Troubleshoot basic technical issues related to products and services.  Ensure First Call Resolution (FCR) wherever possible.  Maintain high levels of customer satisfaction.  Record and update customer interactions accurately in the system.  Escalate complex issues to the concerned support team when required.  Follow process guidelines and quality standards. Required Skills  Fluent Hindi communication (Mandatory)  Basic computer proficiency  Good listening and problem-solving skills  Strong customer service orientation  Ability to work in a fast-paced environment  Positive attitude and willingness to learn