Associate Software Engineer

JOB DESCRIPTION Key Responsibilities 1. Platform Monitoring & Operational Support Monitor enterprise integration platforms including MuleSoft, GoAnywhere, EDBIC, ELK/Elastic . Proactively identify integration failures, performance issues, and data discrepancies. Support 24x7 operational coverage through shift-based rotations as required. Ensure timely incident acknowledgment, triage, and resolution within SLA. 2. Incident & Problem Management Handle L2 production incidents , perform impact analysis, and drive recovery. Participate in RCA and CAPA activities , documenting root causes and preventive actions. Coordinate with leads and cross-functional teams during major incidents and escalations. 3. Automation & Tooling Develop and enhance automation solutions for operational efficiency (., a