Customer Success Executive

Selverra Studio · India

Experience: 3–10 Years

We are looking for a polished, confident, and well-presented professional to be the first point of contact for our customers and deliver an exceptional luxury experience.

• Welcome and warmly greet customers with a professional and courteous approach.
• Provide premium hospitality and personalised customer service throughout the customer journey.
• Handle customer enquiries, calls, appointments, and coordinate with the sales team.
• Maintain a welcoming, elegant, and professional reception environment.
• Build positive customer relationships and ensure a seamless in-store experience.
• Support customer follow-ups and coordinate special occasions, appointments, and visits.

• 3–10 years of experience in customer service, reception, hospitality, luxury retail, or premium customer-facing roles.
• Excellent communication, interpersonal, and customer-handling skills .
• Highly professional, presentable, courteous, and confident personality.
• Experience with luxury retail, premium hospitality, jewellery, or high-end customer segments will be preferred.
• Strong service mindset with attention to detail and a passion for creating an exceptional customer experience.