Regional A/V Operations Manager

A-V Services Inc. is a leading audio-visual company with Fortune 500 clients in the financial, pharmaceutical and technology industries. We place and lead skilled AV and Event Teams on-site at our Clients’ Corporate locations, delivering reliable, high-profile Meeting and Event experiences every day. About the Role We are seeking an experienced Audio/Visual On-Site Manager to lead our Event Technology Team at a Fortune 500 client site. As the On-Site Manager you will own the day-to-day AV and Event operations, from staffing and scheduling through execution and reporting, for all events supported by the site, including global events and dedicated support for the Client’s Operations Team. This is a Client-facing Leadership role. You will manage a Team of Event Technicians and Production Managers, serve as the primary on-site point of contact for Client Stakeholders, and be accountable for Service Quality, Staffing, Financial performance and continuous improvement of the operation. Reporting Structure Reports to: Account Executive, Outsourcing Direct reports: Event Technicians and Production Managers, Team of approximately 15 Staff Key partners: Client Global Multimedia Team, Maintenance and Operations Teams, Client Technical Directors, Global AV support teams What You Will Do Event Operations conduct performance reviews and address performance issues. Build and publish the weekly event and support schedule, staffing efficiently against event requirements in the Event Management System. Manage daily staffing and attendance, adjusting resources in real time as event requirements change. Conduct quarterly skills assessments, identify training needs, and schedule ongoing Training and Development. Lead monthly team meetings to review upcoming events, changes and projects, and co-host quarterly all-staff stand-ups. Be visible on the floor: observe events, engage Staff, and maintain a strong presence across the facility. Client