Patient Account Representative

Geode Health · United States

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”. Job Summary: Reporting to the Patient Accounts Team Lead, the Patient Account Representative is responsible for resolving inbound patient inquiries related to billing in a multi-channel Contact Center Environment. Expected Pay Range: $20 - 22/hour Key Responsibilities:

• Monitor multi-channel inbound patient billing inquires to ensure timely response and accurate resolutions
• Work with patients and insurance carriers to resolve patient billing inquiries
• Responsible for maintaining individual and departmental goals including
• Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others
• Maintain confidentiality of all patient information with a full understanding of HIPAA requirements
• Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules
• Other duties as assigned

• 2-4 years in a healthcare environment required, preferably in billing, front office administration or call center
• Ability to read and understand insurance EOBs
• Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction
• High School diploma or GED required

• Standard office environment with occasional travel to corporate or office locations.
• Potential exposure to stressful situations and emergency scenarios.

• Ability to sit for 3-4 hours at a time
• Fine finger coordination required for typing
• Ability to speak clearly with team members so others can understand.
• Ability to hear and understand others when speaking
• Ability to view computer screen monitor, small objects few feet away

• Competitive compensation
• Flexible schedule
• In-person and virtual patient visits
• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
• Professional development opportunities
• Clinical community, support, and leadership
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan
• State of the art technology