Delivery & operations executive – learning

About the Role

We are looking for a Delivery & Operations Executive – Learning to support the smooth and efficient delivery of training programs. The role will be responsible for managing day-to-day learning operations, coordinating learners and instructors, maintaining training data and schedules, supporting channel partners, and ensuring a seamless experience across the training lifecycle.

The ideal candidate should have strong training/learning operations or coordination experience, excellent organizational and communication skills, attention to detail, and the ability to manage multiple activities and stakeholders simultaneously.

Responsibilities:

Support the end-to-end administration of public and private training programs. Coordinate training schedules, learner enrolments, and session logistics. Manage learner communications, including training invitations, reminders, and course-related updates. Maintain accurate training records, schedules, and operational data in Salesforce. Generate and maintain operational reports, dashboards, and documentation as required. Assist in coordinating instructor schedules, training logistics, and classroom requirements. Publish and maintain course schedules and information on certification and partner portals. Support the maintenance of course catalogues, training content, and related documentation. Assist in managing trainer credentials, certification records, and accreditation requirements. Support channel partner administration, including onboarding, quotations, and operational requests. Coordinate with internal stakeholders to ensure smooth execution of training programs. Maintain standard operating procedures (SOPs), process documentation, and knowledge repositories. Identify opportunities to improve operational efficiency and support process improvement initiatives. Perform other learning operations and administrative responsibilities as assigned by the Learning & Coaching leadership team

Required Qualifications

Bachelor's degree in Business Administration, Management, Education, or a related discipline. 3-6 years of relevant experience in learning administration, training operations, program coordination, education operations, or a similar role. Prior experience supporting professional training, certification programs, corporate learning, or customer-facing training operations is preferred. Experience working with CRM, LMS, or other learning/operations platforms; hands-on experience with Salesforce is an advantage. Strong organizational and coordination skills, with the ability to manage multiple training programs, schedules, stakeholders, and deadlines simultaneously. Excellent written and verbal communication skills, with the ability to interact professionally with learners, instructors, customers, partners, and internal stakeholders. Strong attention to detail and demonstrated ability to maintain accurate operational records, reports, and documentation. Ability to work independently, take ownership of assigned activities, and proactively follow up to ensure timely completion. Ability to work effectively in a global, fast-paced environment and collaborate across different teams and time zones.