Solutions Delivery Manager - Bordeaux, France

Airbus International Services (AIS) is a subsidiary wholly owned by Airbus Helicopters, the world-leading rotorcraft manufacturer. AIS is based in Dublin, Ireland. Established in 2010, Airbus International Services has been supporting Airbus Helicopters, Airbus Commercial, Airbus Defence Aircrew Assistance supporting Airbus Helicopters and ATR; Airplane Operations supporting Airbus Commercial, Airbus Defence and Space, ATR, Satair; AIS’s Technical Support activity offers versatile and innovative solutions to our customers regulatory and business needs. Our strong customer-focused ethic coupled with our reactivity and flexibility will help our customers excel. Our services are provided exclusively to Airbus Group entities and affiliates. In this environment we are looking for a Solutions Delivery Manager to join our team. The selected candidate will support the Satair's team in charge of IMS Solutions Delivery EMEA and Americas, and will be deployed in Bordeaux, France at the earliest possible start date. Reporting to the AIS Head of Airplane business line and Satair's Head of Solutions Delivery EMEA and Americas you will be working with our colleagues worldwide. You will be based off-site at one of our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Delivery Manager, you are the bridge between the Solutions customers and Satair's internal functions, ensuring operational performance in-line with contractual standards. You have the opportunity to lead continuous improvement initiatives that ensure seamless interaction between internal and customer operations whilst gaining priceless experience throughout the value chain. Job title Solutions Delivery Manager Reporting to Head of Airplane Business Line Job objectives Support SATAIR Solutions Delivery team Ensure IMS (Integrated Material Services) contract and cost target fulfilment Ensure integration in customer processes Ensure customer satisfaction Ensure parts availability at time of need Primary responsibilities The selected candidate will join Airbus International Services (AIS) and will support Satair Customer in Bordeaux during the full duration of the mission. As a consequence, he/she will work in close cooperation with Satair Solution Delivery team in Hamburg. Manage operations according to contract Lead the local team delivering the IMS service Manage day-to-day IMS service operations Manage integration within the customers operations and ensure appropriate information flow throughout the Satair organisation ability to see the bigger picture and derive mid to long term recommendations Capability to understand the customer perspective, escape from existing standards, propose innovative solutions and translate this for the internal organisation Diplomatic sense and 'out-of-silo' mind-set, ability to build successful relations across functions Excellent communication and presentation skills Think and resolve problems independently, quickly and efficiently Possess strong ethics and integrity Excellent time management, multi-tasking, and organisational skills Ability to work under the pressure of deadlines Ability to defend Satair's business and limit financial risk Ability to build successful relations across functions and with all stakeholders Self-driven, positive, proactive and with a can-do-attitude Professional skills Equipped with a degree in Engineering, Supply chain or business administration (or similar) paired with professional experience in the the aviation aftermarket (or a comparable role), we are looking for a team player with the following experience, skills and mindset 8+ years of work experience, preferably in the aviation aftermarket Knowledge of SAP (experience of SD Module- AP1 will be a plus) and Spec2000 Able to analyse large data packages. Skywise or programming knowledge will be a plus Knowledge of Basic Business Finance English