AI-Driven Care & Service Operations Lead

Careem · Lahore, Lahore District; Punjab, Pakistan

Careem is seeking a Care & Service Operations Lead to drive operational precision across our customer and Captain support ecosystem. You will own queue health, SLA performance, and CSAT integrity, coordinating with Product, Tech, and external partners to raise standards.

Ideal candidates have a master’s degree and 2–3 years in high‑volume operations, with strong SQL/Trino skills and a proven track record in QA, SOPs, and cross‑functional collaboration.