Quality analyst
Anonymous · Mumbai, India
FULL TIMEpermanent
Job Description
Key Responsibilities: -
Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter
s Provide constructive feedback and coaching to agents to improve performanc
e Identify gaps in communication, process adherence and customer handlin
g Prepare and maintain quality reports, dashboards and analysis for leadershi
p Support process improvement initiatives to drive customer satisfaction CSAT, NPS and FC
R
Qualification require
d:
Graduate in any str
eam Minimum 1-3 years of exp as a quality analyst in domestic real estate proc
ess
Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter
s Provide constructive feedback and coaching to agents to improve performanc
e Identify gaps in communication, process adherence and customer handlin
g Prepare and maintain quality reports, dashboards and analysis for leadershi
p Support process improvement initiatives to drive customer satisfaction CSAT, NPS and FC
R
Qualification require
d:
Graduate in any str
eam Minimum 1-3 years of exp as a quality analyst in domestic real estate proc
ess
Details
| Company | Anonymous |
| Location | Mumbai, India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |