Patient Concierge

Full-Time | Monday–Friday | Jupiter, Florida

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Dana Goldberg MD Plastic & Reconstructive Surgery is a premier plastic surgery and aesthetics practice in Jupiter, Florida, built around one goal: providing our patients with the ultimate experience in plastic surgery and aesthetics.
Our practice brings together surgical and non-surgical aesthetics, including plastic surgery, injectables, advanced laser and energy-based treatments, skincare, body contouring, and hair restoration. We are continually growing, evolving, and bringing new technology and treatments to our patients.
We are looking for a warm, polished, motivated Patient Concierge to join our team.
More Than a Front Desk PositionOur Patient Concierges are an important part of the entire patient experience. You will often be the first person a patient speaks with and one of the familiar faces they continue to see throughout their relationship with our practice.This role is perfect for someone who genuinely enjoys people, loves the aesthetics industry, takes pride in providing exceptional service, and wants to grow within a successful and fast-paced practice.A background or strong interest in aesthetics, plastic surgery, medical aesthetics, skincare, or the beauty industry is highly preferred.
What You'll DoCreate a warm, elevated experience for every patient who calls, messages, or walks through our doorsBuild relationships with patients and help guide them to the appropriate provider, treatment, or next stepManage scheduling and help maintain an organized and efficient patient flowCommunicate with patients by phone, text, email, and in personBecome knowledgeable about our surgical and non-surgical services so you can confidently answer general questionsWork closely with our providers, patient coordinators, clinical staff, and leadership teamAssist with day-to-day office operations and contribute wherever neededMaintain patient privacy and professionalism at all timesHelp us continually find ways to make the patient experience even better
Who We're Looking ForYou may be a great fit if you are:Warm, personable, polished, and naturally good with peopleGenuinely interested in plastic surgery, aesthetics, skincare, or the beauty industryAn excellent communicator who is comfortable on the phone and in personDetail-oriented and highly organizedComfortable juggling multiple priorities in a busy environmentSomeone who takes initiative rather than waiting to be askedA team player who understands that everyone's role contributes to the patient experienceExcited to learn, grow, and take on more responsibility over time
Previous experience in aesthetics, plastic surgery, dermatology, a medical spa, luxury hospitality, concierge services, or a high-level customer service environment is preferred.
Why Join Our Team?We want our team members to grow alongside the practice. You'll have the opportunity to learn about the aesthetic industry, work alongside experienced providers, gain exposure to advanced treatments and technologies, and develop professionally as your knowledge and responsibilities grow.We believe that no patient, appointment, or member of our team is more important than another. We work together, support one another, and continually look for ways to improve both the patient experience and ourselves. xzbcwsv
Benefits & PerksCompetitive compensationHealth insurance401(k)Paid time offEmployee discounts on aesthetic treatments and productsOngoing education and exposure to the latest aesthetic treatments and technologyOpportunities for professional growth within the practiceReady to Join Us?
Please submit your resume and a brief cover letter telling us a little about yourself, your interest in aesthetics, and why you think you would be a great addition to our team.We'd love to hear from you.