Customer Success Manager

Position: Customer Success Manager Location: Andheri, Mumbai Industry: IT Services and Consulting Experience Required: 2 Years Skills: Customer Success Management, Customer Relationship Management, Customer Lifecycle Management, Renewal Management, Upselling, Cross-selling, Churn Prevention, Account Management, Customer Retention, Customer Onboarding, Customer Adoption, Cloud Computing, Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Google Workspace, Managed Cloud Services, Cross-functional Collaboration, CRM (Salesforce, HubSpot, Freshworks), Communication Skills, Presentation Skills, Problem-solving, Analytical Skills, Reporting and Analytics, and Enterprise Customer Management. Regarding Us: We provide complete IT solutions from creating IT Infrastructure to managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence. Team offers end-to-end solutions to customers covering wider solutions such as Business Intelligence, ERP enterprise solutions, Google Cloud Solutions, Facility Management Services, Software Projects/development, PC Hardware and Software, Breakfix, etc. We understand customer needs and identify, integrate, and support high-quality, low-cost IT Solutions with speed, flexibility and an attitude of 'sewa'. About the Role: We are looking for a proactive and customer-focused Customer Success Manager (CSM) to manage post-sales customer relationships for our Cloud Business Unit. The ideal candidate will ensure successful adoption of cloud solutions, drive customer satisfaction and retention, identify growth opportunities, and serve as a trusted advisor throughout the customer lifecycle. The CSM will work closely with Sales, Pre-Sales, Delivery, Support, and Cloud OEM partners (AWS, Microsoft Azure, Google Cloud, Google Workspace) to maximize customer value and achieve business objectives. Key Responsibilities: • Own the end-to-end post-sales customer lifecycle for assigned accounts. • Build and maintain strong relationships with key customer stakeholders. • Drive onboarding, implementation coordination, adoption, and value realisation of cloud services. • Conduct regular Business Reviews (QBRs/MBRs) with customers. • Monitor customer health, usage trends, and overall satisfaction. • Identify risks proactively and develop mitigation plans to prevent churn. • Ensure timely resolution of customer issues by coordinating with the Delivery and Support teams. • Work with customers to understand evolving business requirements and recommend suitable cloud solutions. • Identify opportunities for upselling, cross-selling, renewals, and expansion. • Collaborate with Sales during renewal cycles and commercial discussions. • Track renewal pipeline and ensure timely contract renewals. • Maintain accurate customer information, renewal dates, and engagement activities in CRM. • Gather customer feedback and share actionable insights with internal stakeholders. • Drive customer advocacy through reference programs, testimonials, and case studies. • Stay updated on AWS, Azure, Google Cloud, Google Workspace, AI, Security, Backup, and Managed Cloud Services. Required Skills: • Strong customer relationship management skills. • Excellent communication and presentation abilities. • Good understanding of cloud technologies and managed services. • Knowledge of AWS, Microsoft Azure, Google Cloud Platform (GCP), and Google Workspace. • Experience in customer lifecycle management. • Problem-solving and stakeholder management skills. • Ability to coordinate across multiple cross-functional teams. • Strong analytical and reporting capabilities. • Experience using CRM tools (Freshworks, Salesforce, HubSpot, etc.). • Ability to manage multiple enterprise customers simultaneously. Learn More About Us: Website: LinkedIn: linkedin.com/company/team- computers YouTube: youtube.com/user/ teamcomputerschannel