Customer care executive

Phox Health · Bangalore, India

We are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.

Responsibilities Respond to customer inquiries via phone, email, chat, and SMS Resolve delivery, shipment, and service-related issues promptly Coordinate with Operations, Dispatch, and Driver teams Track and update support tickets until resolution Escalate critical issues to the appropriate teams Maintain accurate customer records and interaction logs Meet service level agreements (SLAs) and quality standards Identify opportunities to improve customer experience and processes

Requirements 1–3 years of experience in US customer support, customer service, or call center operations is Mandatory Excellent verbal and written English communication skills Strong problem-solving and multitasking abilities Comfortable using CRM and customer support tools Proficiency in Microsoft Office or Google Workspace Willingness to work rotational shifts, including US business hours

Preferred Background: Healthcare, pharmacy, logistics, e-commerce.