It systems & automation engineer

Plivo · India

About Plivo

Plivo is a leading technology company transforming customer engagement for some of the world's largest B2 C brands, including Uber, Whats App, and Zomato. Our newest product, an AI Agents platform, automates the entire customer lifecycle from acquisition to support through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 100+ member team across India and the US, we build high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world infrastructure challenges at scale, we look forward to talking with you!

Role Overview

The role is that of an IT Systems & Automation Engineer to own and automate the internal technology platform our teams across India and the US run on every day: identity and access, the endpoint fleet, office and remote connectivity including VPN, and the Saa S stack the company depends on. You will treat that platform as something to be engineered rather than administered: scripting away manual work, building the integrations that keep systems in sync, and leading end-to-end migrations that move users and data between vendors without disruption or loss. This is a hands-on role for someone who understands these systems from first principles rather than from a runbook, who spots and fixes problems before anyone raises a ticket, and who uses modern AI tooling to move faster than a team this size normally could.

What You'll Do

• Automate recurring operational work: script against platform and Saa S APIs in Python, Bash, or Power Shell to eliminate manual provisioning, reporting, and offboarding.

• Lead migrations end-to-end: plan and execute moves between vendors and systems with zero data loss, covering mail and file migrations, tenant consolidations, identity provider and MDM cutovers, and on-premise to cloud transitions, owning validation and rollback at every step.

• Own and automate identity and access management: SSO/SAML/SCIM, Google Workspace, directory services, and a secrets manager; automate joiner-mover-leaver flows and run periodic least-privilege access reviews.

• Manage the endpoint fleet at scale: device provisioning and MDM policy, disk encryption, patching, and compliance across a distributed, multi-OS workforce.

• Own networking and connectivity: LAN/WLAN, routing and switching, firewalls, DNS/DHCP, network segmentation, and site-to-site and remote-access VPN, including deep troubleshooting when things break.

• Operate and maintain core infrastructure: servers, virtualization, storage, and backup and recovery across Linux, mac OS, and Windows environments.

• Strengthen our security posture: endpoint protection, vulnerability and patch management, logging and alerting, hardening baselines, and evidence collection for compliance audits.

• Drive IT and security incident response: triage, contain, find root cause, and document, so the same issue does not return.

• Use AI-assisted tooling (Claude, Claude Code, Copilot, Cursor) to accelerate scripting, migration planning, runbooks, diagnostics, and overall operational speed and quality.

What You Bring

• 5+ years of experience in IT systems administration, corporate IT / IT platform engineering, or IT security engineering.

• Strong hands-on infrastructure skills across Linux, mac OS, and Windows administration, virtualization, storage, and backup and recovery.

• Solid networking fundamentals: TCP/IP, DNS, DHCP, routing and switching, firewalls, and hands-on VPN configuration and troubleshooting. You can explain what is actually happening on the wire, not just which setting to change.

• Proven migration experience: you have moved users and data between platforms yourself and handled planning, cutover, validation, and rollback.

• Identity and access management experience with SSO/SAML, directory services, MDM, and password or secrets management.

• Working knowledge of security fundamentals: endpoint protection, patching, encryption, logging, and least-privilege access.

• Scripting ability in Python, Bash, or Power Shell to automate administration and reporting.

• Genuine conceptual clarity and a proactive ownership mindset: you understand why systems behave the way they do, and you find and fix problems before they are reported to you.

• Fluency with AI development tools: you actively use Claude, Copilot, or similar to work faster and smarter. This is important to us.

Great to Have

• Experience supporting a fast-growing product engineering organisation across multiple offices and time zones.

• Exposure to SOC 2, ISO 27001, or GDPR compliance programmes, audits, and evidence automation.

• Cloud infrastructure exposure: AWS IAM, VPC, and networking.

• Relevant certifications (CCNA/CCNP, Google Workspace or Microsoft administrator, Comp TIA Security+, AWS).