Repo Coordinator II

M&T Bank · United States

Overview: Help to mitigate losses by coordinating the repossession of delinquent collateralized consumer bank auto & recreational vehicle loans (e.g., boats, RV’s, motorcycles). Primary Responsibilities:

• Receive referrals from in-house Collections departments, typically at the 85 day past due point, or by way of voluntary repossessions.
• Coordinate the repossession and transportation of collateral with dedicated list of external repossession agents.
• Ensure repossession agents are provided with all necessary and accurate information to successfully recover collateral.
• Interact with in-house collectors, external vendors, attorneys and law enforcement to ensure successful recovery of collateral.
• Research value of collateral in order to provide information to Remarketing Team to determine the cost and benefit of repossession activity.
• Perform skip-tracing as necessary to locate collateral if repossession agents are unable to locate collateral after two attempts. Make customer contact in order to coordinate payments or collateral surrender.
• Perform collections activities as needed.
• Negotiate settlements with mechanic’s lien holders, impound lots, marinas, dealerships, etc.
• Participate in Audits at vendor sites as requested by management.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.