Head Operations-Insurance

Core Responsibilities Own global BCM domain operations strategy, execution, P&L performance, and margin expansion. Lead end-to-end delivery across global centers, ensuring SLA adherence, quality, risk governance, and client confidence. Partner with IMUs and client CXOs to convert delivery excellence into growth, expansion, advocacy, and long-term strategic partnerships. Drive AI, analytics, automation, and platform-led transformation across operations with clear ROI and adoption metrics. Leadership Expectations Build a high-performance, inclusive, and digitally fluent leadership team across geographies. Champion operating model simplification, cross-functional collaboration, and scalable governance. Represent operations in executive forums with crisp business health, risk, investment,