Client services manager

Verticurl · Coimbatore, India

Role Summary

Verticurl is looking to hire a Client Services Manager to join our Client Servicing team in India. This is a hybrid role, combining account management responsibilities with hands-on consulting support. The individual will act as a subject matter resource on B2 B and B2 C marketing engagements, supporting proposals, pre-sales activity, and delivery on existing client accounts.

This role suits a smart, hands-on professional who is comfortable moving between strategic client conversations and detailed proposal or delivery work, without requiring a large supporting team.

Key Responsibilities

Client Servicing and Account Management Support day-to-day account management for a portfolio of client engagements across B2 B and B2 C sectors. Act as a point of coordination between clients, internal delivery teams, and Verticurl leadership. Track project status, timelines, and deliverables to ensure client satisfaction and quality standards are met. Support in preparing monthly and quarterly business reviews, sharing marketing insight and platform performance. Build strong working relationships with client stakeholders, partners, and internal cross-functional teams (Ogilvy, VML, Group M, and other WPP entities).

Pre-Sales and Proposal Support Support pitch presentations and proposal preparation, particularly on non-technical and commercial narrative sections. Collect client briefs and requirements for new opportunities and translate these into structured proposal inputs. Assist in structuring customer journeys, campaign strategies, and engagement plans as part of solutioning. Coordinate with subject matter experts (Technology, Creative, Data) to consolidate proposal content into client-ready output. Support contract and Statement of Work coordination as required.

Consulting and Advisory Serve as a subject matter resource on B2 B and B2 C marketing best practices, including CRM, CDP, and marketing automation fundamentals. Help identify relevant marketing KPIs for clients and highlight areas of improvement. Support the development of client success plans outlining critical success factors and recommendations. Stay current on Mar Tech, CX, and AI trends relevant to client industries.

Candidate Profile

Qualifications Bachelor's or Master's degree in Marketing, Business, or a related field. 5+ years of relevant experience. Prior exposure to data-driven marketing in an agency environment or client-side role of similar scope.

Area and Requirement

Industry Exposure - Mar Tech / Ad Tech space, with B2 B and B2 C engagement experience

Platform Familiarity - Exposure to CRM, CDP, marketing automation, commerce, or web analytics tools

Reporting - Strong Excel and BI reporting skills

Communication - Strong verbal and written English communication

Working Style - Comfortable working independently and as part of a multi-cultural, multi-agency team

Mindset Proactive, resourceful, detail-oriented, and comfortable with a high volume of concurrent work

Analytical Ability - Able to structure processes, identify gaps, and propose practical solutions

Orientation - Results-oriented, deadline-driven, and growth-minded

Ideal Candidate Traits Hands-on and execution-focused, not purely strategic or purely administrative. Able to independently draft proposal content and account update documentation with minimal supervision. Comfortable operating in a hybrid role that blends account coordination with light consulting deliverables. Growth mindset, with interest in developing into a broader consulting or client leadership role over time.