Customer Support Specialist

TP · India

Work from home Posting

Job Title: Customer Care Executive

Location: Work from home

Company: Teleperformance

Employment Type : 3 months Contractual

Working Days: 6 Days a Week

Shifts : Rotational shift (Including Rotational weekends and holidays)

Required : Laptop/Pc , Wifi, Inverter

Key Responsibilities:

• Handle inbound and/or outbound customer calls, chats, or emails professionally.
• Resolve customer queries related to products, services, billing, orders, or complaints.
• Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores.
• Document all customer interactions accurately in the system.
• Follow standard operating procedures (SOPs) and adhere to quality guidelines.
• Escalate unresolved issues to higher levels appropriately.
• Meet performance KPIs such as AHT, quality, attendance, and productivity.
• Stay updated on product/process knowledge through regular training sessions.

Eligibility Criteria:

• Education: Graduate (Any stream).
• Experience: Freshers and experienced candidates an apply.
• Communication: Good verbal and written communication skills (English/Hindi or regional language, depending on process).
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts and 5-day work week (2 weekly offs).

Preferred Skills:

• Customer-centric attitude with empathy and patience.
• Ability to multitask and handle pressure in a fast-paced environment.
• Prior experience in BPO / customer service / voice process is a plus.

Benefits:

• Paid training and onboarding support.
• Performance-based incentives.
• Health insurance and ESI benefits.
• Career growth opportunities within Teleperformance India.
• Safe and inclusive work environment.

HR Name: Urvashi Bangera

Email: urvashi.bangera@teleperformancedibs.com

Contact Number: 9004510737