Voip engineer
IConsultera · Ahmedabad, India
FULL TIMEpermanent
Job Description
Job Title: Vo IP Engineer
Job Location: Ahmedabad, Gujarat, India
Working hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday)
About the Role
We are looking for a UCC / Unified Communications Engineer to manage and support enterprise voice, collaboration, and Contact Centre platforms.
Key Responsibilities
Manage and troubleshoot UCC, Vo IP, SIP, and IP Telephony systems.
Support Cisco UC/CUCM and Contact Centre platforms.
Troubleshoot call failures, voice quality, routing, and connectivity issues.
Handle P1/P2 incidents and critical platform alerts.
Perform root-cause analysis and coordinate with internal teams and vendors.
Support platform upgrades, changes, and out-of-hours testing.
Maintain technical documentation and incident records.
Required Skills
3+ years of experience in UCC / Unified Communications / Vo IP.
Strong knowledge of SIP, Vo IP, TCP/IP, and networking.
Experience with Cisco CUCM / Cisco Collaboration.
Strong troubleshooting and incident management skills.
Good communication and customer-handling skills.
Good to Have
Cisco UCCX/UCCE or Contact Centre experience.
CUBE / SBC / Webex / Microsoft Teams knowledge.
MSP or Managed Services experience.
Job Location: Ahmedabad, Gujarat, India
Working hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday)
About the Role
We are looking for a UCC / Unified Communications Engineer to manage and support enterprise voice, collaboration, and Contact Centre platforms.
Key Responsibilities
Manage and troubleshoot UCC, Vo IP, SIP, and IP Telephony systems.
Support Cisco UC/CUCM and Contact Centre platforms.
Troubleshoot call failures, voice quality, routing, and connectivity issues.
Handle P1/P2 incidents and critical platform alerts.
Perform root-cause analysis and coordinate with internal teams and vendors.
Support platform upgrades, changes, and out-of-hours testing.
Maintain technical documentation and incident records.
Required Skills
3+ years of experience in UCC / Unified Communications / Vo IP.
Strong knowledge of SIP, Vo IP, TCP/IP, and networking.
Experience with Cisco CUCM / Cisco Collaboration.
Strong troubleshooting and incident management skills.
Good communication and customer-handling skills.
Good to Have
Cisco UCCX/UCCE or Contact Centre experience.
CUBE / SBC / Webex / Microsoft Teams knowledge.
MSP or Managed Services experience.
Details
| Company | IConsultera |
| Location | Ahmedabad, India |
| Type | FULL TIME |
| Niche | tech |
| Experience | permanent |