IN-Associate Support Engineer

This position is required to: - provide excellent customer experience and solution support to Blue Yonder customers - passionately collaborates and engages within and beyond his/her team with empathy - build core competency with the tools and technologies, product and domain, solution architecture etc. - consitently demonstrates customer centricity and relentless attitude to innovate through team work a) Seamless Application Support to Blue Yonder Customers - Resolves customer cases mostly with low/medium severity; occasionally high/critcal. Displays end-to-end ownership. - Resolves internal proactive monitoring cases generated by Blue Yonder internal tools - Attends case quality training and ensures adherence to SLA/SLO and quality practices - Obtains customer satisfaction by displaying o