Customer Relationship Management Executive

Suroskie · India

Customer Relationship Management (CRM) Executive

Job Description

We are looking for a Customer Relationship Management (CRM) Executive to manage customer relationships, improve customer satisfaction, and support business growth through effective communication and customer engagement strategies.

Key Responsibilities

• Manage and maintain strong relationships with existing and potential customers.
• Handle customer queries, complaints, and requests professionally and promptly.
• Follow up with customers through calls, emails, WhatsApp, and other communication channels.
• Maintain accurate and updated customer information in the CRM system.
• Track customer interactions, leads, follow-ups, and sales opportunities.
• Coordinate with Sales, Marketing, and Operations teams to resolve customer issues.
• Monitor customer feedback and identify opportunities to improve customer experience.
• Conduct regular follow-ups to increase customer retention and repeat business.
• Prepare daily/weekly reports on customer interactions, leads, conversions, and follow-ups.
• Ensure timely communication with customers throughout the sales and service journey.
• Identify customer needs and recommend suitable products or services.
• Achieve assigned customer engagement, retention, and conversion targets.

Requirements

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• 1–3 years of experience in CRM, customer relationship management, sales coordination, or customer service.
• Good verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Basic knowledge of CRM software and MS Excel/Google Sheets.
• Good follow-up and problem-solving abilities.
• Ability to manage multiple customers and tasks efficiently.
• Positive attitude with a customer-focused approach.

Preferred Skills

• CRM software knowledge
• Customer retention
• Lead management
• Telecalling and follow-ups
• Sales coordination
• Customer support
• Reporting & MIS
• Communication and negotiation

Key Performance Indicators (KPIs)

• Customer satisfaction and retention
• Lead follow-up and conversion rate
• Customer response time
• Repeat business
• Number of successful follow-ups
• Resolution of customer complaints
• Achievement of assigned targets

Send me your cv - hr@suroskie.com Mukesh Kumar - 8368984949 can call.