Coordination Manager

Anchor Health Home Care is seeking an experienced Manager to lead our Home Care Coordination team from our Williamsburg, Brooklyn office.This is a hands-on leadership role for someone who understands home care operations, caregiver scheduling, client needs, and the day-to-day challenges that come with managing a busy coordination team.

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You will oversee a team of coordinators responsible for making sure clients receive reliable caregiver coverage, urgent staffing issues are handled quickly, records remain accurate, and families receive a high level of service.
We are looking for someone who can lead people, solve problems, maintain accountability, and step in when situations require immediate attention.
ResponsibilitiesManage and support a team of home care coordinatorsOversee daily coordination operations, including caregiver scheduling, case coverage, and client needsMonitor team productivity, service quality, deadlines, and performanceConduct regular check-ins with coordinators and provide coaching, feedback, and supportEnsure client records, preferences, schedules, and documentation are accurate and up to dateHelp resolve urgent caregiver call-outs, staffing gaps, and scheduling issuesStep in to manage escalated client, caregiver, or family concerns when necessaryPrioritize urgent cases and ensure issues are resolved quickly and professionallyBuild strong relationships with coordinators, caregivers, clients, and familiesHold team members accountable for follow-up, documentation, and service expectationsCommunicate operational challenges, team performance, and important updates to leadershipIdentify opportunities to improve workflows, efficiency, and the overall client experience
Qualifications2+ years of home care coordination experience requiredPrevious experience supervising, managing, and leading a teamStrong understanding of caregiver scheduling and home care operationsExperience managing a fast-paced workload with changing prioritiesComfortable handling urgent staffing and client situationsStrong leadership and team xzbcwsv management skillsExcellent organizational and time management skillsStrong attention to detailClear and professional written and verbal communicationStrong problem-solving skills and ability to make decisions quicklyComfortable holding employees accountable while maintaining a supportive team environment
Position DetailsFull-timeMonday through FridayIn-person at our Williamsburg, Brooklyn officeSalary: $65,000 to $75,000 per year
BenefitsHealth insuranceDental insuranceVision insurancePaid time offProfessional development assistanceReferral program