Salesforce education cloud administrator

About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: , Reuters: FISO. BO, Bloomberg: FSOL: IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Key Responsibilities
Salesforce Administration & Configuration
Administer and configure Salesforce Education Cloud and related applications to meet business requirements
Manage user roles, profiles, and security settings to ensure appropriate access controls
Customize and maintain Salesforce objects, fields, layouts, and record types
Perform system configuration updates, patches, and version upgrades
Ensure compliance with security best practices and data governance policies
Business Analysis & Recommendations
Analyze business requirements and translate them into technical solutions
Provide expert recommendations on issues, system optimization and efficiency improvements
Conduct gap analysis to identify areas for enhancement or customization
Development & Enhancement
Perform new development work to meet evolving requirements
Implement feature enhancements and customizations within Salesforce and integrated systems
Utilize Salesforce best practices in all development activities
Implement point-and-click solutions and custom code when appropriate
Maintain code quality, security, and performance standards
Document development changes and maintain version control
Data Integration & Management
Manage integration of Salesforce Education Cloud with Workday Student (SIS) via Informatica and connectors
Maintain and develop integrations between Ed Cloud with external systems – Marketing Cloud, Application Mgmt. systems (industry application), Calendly, Zoom
Ensure data quality, accuracy, and consistency across integrated systems
Reporting & Analytics
Design, build, and maintain comprehensive Salesforce Ed Cloud reports and dashboards
Create 360 dashboards, custom reports to track key performance indicators (KPIs) and metrics
System Maintenance & Support
Monitor system health, performance, and capacity planning
Perform routine maintenance tasks and housekeeping
Coordinate with Salesforce support for escalated issues
User Support
Provide comprehensive user support and technical assistance
Create and maintain user guides, and standard operating procedures (SOPs)
Gather and prioritize user feedback for continuous improvement
Required Qualifications
Proven experience as a Salesforce Administrator, Ed Cloud, with a focus on data integrations – APIs and ETL tools
Ed Cloud certified
Proficiency in Salesforce reporting, dashboards, and analytics
Experience managing user access, roles, profiles, and security controls
Demonstrated business analysis skills with ability to translate requirements into solutions
Knowledge of higher education business processes (preferred)
Excellent problem-solving and troubleshooting skills
⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or@ email addresses.