Senior Specialist Donor CDL

Position SummaryUnder the supervision of department leadership, proficiently performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators to provide a high level of customer service while delivering an excellent donation experience. Demonstrates sensitivity and understands the customers' perspective. Fosters a collaborative/team working spirit and actively helps and supports others to achieve team goals. Contributes positively to the achievement of team objectives. Responsible for driving the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. In addition to these responsibilities, the Senior Specialist Donor CDL plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and respected.ResponsibilitiesWith a valid CDL, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.Prepares collection site & performs set up, including technology systems and quality control.Performs donor screening (collects donor histories), mini-physical, and phlebotomy.Treats donors with customer service excellence and adds value to the donation experience through professional relationship building. Responds to donor inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate. Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.Resolves donor issues effectively. Escalates more complex issues to leadership as needed.Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.Contributes to and influences a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.Maintains product integrity and ensures proper identification of all donors. May perform routine maintenance on equipment and completes department records as needed. Prepares/packs units for transport. Minimizes collection loss due to errors, incidents, etc.Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.Rebooks donors for future donation appointments and facilitates rebooking process.May support the team through mentoring/training as needed.May be subject to additional background checks as required by sponsor.Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classificationUnderstands and performs in accordance with all applicable regulatory and compliance requirementsComplies with all standard operating policies and proceduresQualificationsEducationHigh School Diploma requiredGED requiredExperience1-3 years job-related experience. required1-3 years years of relevant people facing experience preferredKnowledge, Skills and AbilitiesKnowledge, typically acquired through specialized training, is required for the application of practical methods and techniques, work procedures and processes and/or proficiency in the specialized use of materials, equipment, and tools. requiredAbility to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. requiredMust be proficient in at least one apheresis skill (Alyx or Trima) AND in precepting requiredMust have basic mathematical aptitude and strong attention to detail. requiredAbility to apply judgment to written or oral instructions. requiredAbility to organize work to provide productive workflow. requiredAbility to provide a consistently positive donor experience through professional, empathic donor-centric service. requiredAbility/desire to contribute to and influence a positive team culture through respectful communication, behaviors, and collaboration. requiredFlexibility to work independently, with a team, and adaptability to changing organizational and donor needs. requiredStrong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership. requiredAbility to work evening, weekend, and holiday hours. requiredAbility to learn/utilize computer applications as required to perform duties. requiredLicenses and CertificationsDL NUMBER - Driver License, Valid and in State requiredClass B CDL License requiredTools and TechnologyNavigation system. requiredPersonal Computer (desktop, laptop, tablet). requiredGeneral office equipment (computer, printer, fax, copy machine). requiredMicrosoft Suite (Word, Excel, PowerPoint, Outlook). requiredScreening equipment including: o Lancet o Sphygmomanometer (BP cuff) o Temperature probe o Hemoglobin analyzer requiredPhlebotomy collection equipment that may include blood mixer, Trima, Alyx required