Inside Sales Rep

Inside Sales Representative ICEEUS Inc. is an established and successful wholesale distributor experiencing dynamic growth. Our role in the supply chain is to coordinate the flow of materials and equipment from manufacturers to the electric power companies who serve underserved communities.Our operations are in West Columbia, SC and Glen Allen, VA, allowing us to conveniently serve our member-owners, the electric cooperatives, as well as municipal and investor-owned utilities. We proudly offer next-day delivery to our members via our fleet of trucks or common carriers. To best serve our customers, CEEUS offers tool repair services, lineman PPE testing, as well as emerging technologies such as broadband fiber optics and electric vehicle charging equipment.The Inside Sales Representative I is responsible for supporting customer relationships, sales activities, and order processing within the distribution environment. This position responds to customer inquiries, prepares quotations, processes orders, provides product information, and coordinates with internal departments to support accurate and timely customer service.The Inside Sales Representative I develops knowledge of company products, customers, suppliers, pricing practices, and distribution processes and performs assigned responsibilities in accordance with established procedures and direction.The Inside Sales Representative I is an entry-level or developing sales professional who performs routine inside sales and customer service activities with guidance and support as needed. The position requires developing knowledge of company products, customers, pricing, inventory, suppliers, and distribution processes and applying that knowledge to routine customer needs.The position handles routine customer inquiries, quotations, orders, product requests, and service issues and follows established procedures and guidelines. The Inside Sales Representative I is expected to recognize situations that require additional assistance and seek guidance or escalate matters appropriately.The position works with Outside Sales, Inventory, Warehouse, Operations, Supplier Relations, and other departments to support customer requirements and effective order fulfillment.The Inside Sales Representative I we are looking for will be:Customer-Focused: Delivers friendly, accurate, and prompt supportDetail-Oriented: Enters and reviews orders and quotes carefullyResponsive: Communicates quickly and clearly with customers and team membersTeam-Oriented: Works closely with sales, warehouse, and purchasing team.Professional: Represents the company in a courteous and helpful mannerAdaptable: Adjusts to shifting priorities and customer needsReliable: Follows through on commitments and tasksOrganized: Manages orders, documents, and timelines effectivelyTechnically Capable: Uses computer systems efficiently to track and input dataEager to Learn: Grows product and system knowledge over timeJob ResponsibilitiesRespond to customer inquiries regarding product availability, pricing, and order statusEnter customer orders and quotes into the ERP system accurately and promptlyProvide basic technical information or connect customers with subject matter expertsCollaborate with the warehouse and logistics teams to ensure timely order fulfillmentSupport customer follow-up and issue resolutions in a professional and timely mannerMaintain customer account records and ensure accurate documentation of communicationsAssist with tracking shipments, managing returns, and processing creditsStay informed on product lines and vendor offerings to support customer requestsWork closely with other inside sales staff, account managers, and purchasing to ensure accuracy and efficiencyMaintain a high standard of customer service and support in all interactionsPerform their responsibilities in a manner that reflects CEEUS's core valuesOther duties as assignedWorking Location and ConditionsWork is primarily in a climate-controlled office setting in Glen Allen, VANoise level is generally moderate and typical of a professional office environment.Standard working hours of 8:00 AM to 5:00 PM, Monday through Friday with 1 hour for lunchStandard two 15-minute break periods per dayOccasionally travel to supplier locations, company facilities, or meetings; travel is expected to be less than 10% of working time.Essential Job FunctionsThe physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Physical RequirementsProlonged periods of sitting and working at a desk or computer workstation.Frequently uses hands and fingers to operate a computer, keyboard, mouse, telephone, calculator, and other standard office equipment.Occasionally stands walks, bends, reaches, stoops, or climbs as necessary to perform job duties.Occasionally lifts, carries, pushes, or pulls office materials, files, or equipment weighing up to 25 pounds.Performs repetitive hand, wrist, and finger movements associated with computer and office equipment use.Communication and CoordinationFrequently and effectively communicates, both verbally and in writing, with vendors, customers, coworkers, and management by telephone, video conference, email, and in-person meetings.Must be able to exchange accurate information, ask questions, provide instructions, and respond to inquiries in a timely manner.Demonstrates the ability to organize work, prioritize and coordinates multiple activities and assignments, meet deadlines, and adapt to changing priorities with internal and external stakeholders.Exercises sound judgement, professionalism, discretion, and confidentiality in the performance of assigned duties.Vision and Information ProcessingRequires close visual acuity to read printed material and electronic documents, review data, and perform computer-based work.Ability to accurately process, analyze, and interpret written, numerical, and electronic information.Maintains attention to detail while performing tasks requiring accuracy and concentration over extended periodsApplies critical thinking, problem-solving, and decision-making skills to perform assigned responsibilities.Ability to learn new processes, systems, software applications, and procedures as business needs evolve.Safety and Regulatory ComplianceAbility to maintain a safe work environment by modeling and enforcing safety expectations and ensuring compliance with relevant regulations (e.g., OSHA; DOT where applicable to fleet operations).Ability to support storm and emergency readiness, including availability outside standard hours when required to sustain safe, reliable operations.Leadership and Decision-MakingMust be able to handle multiple concurrent priorities, manage time effectively, and direct team members under high-pressure conditions (e.g., storm response, peak shipping seasons).Requires the cognitive ability to evaluate operational challenges, develop strategies, and implement solutions in real time, balancing safety, quality, and cost-effectiveness.Equal Employment Opportunity/ ADA StatementCEEUS is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations will be provided to qualified individuals with disabilities unless doing so would create an undue hardship.Education, Knowledge and ExperienceRequired Qualifications - Preferred QualificationsEducation Level - High School Diploma - Associate's or bachelor's degree in business, marketing, or related fieldWork Experience - 1-2 years of experience in inside sales, customer service, sales support, distribution, or related fieldWork Skills - Strong communication and data entry skills.Professional and courteous in customer interactionsAbility to multitask in a fast-paced environment