Customer Service Representative

Teleperformance · Mohali district, India

Walkin Drive

Location- Gate no.1, Sector 75, Teleperformance, Mohali

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Resolve complex customer queries via live chat platforms.
• Maintain high accuracy and quick Turnaround Time (TAT).
• Deliver polished, professional solutions to international users.

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Flexibility: Must be comfortable with a 24/7 rotational shift schedule.
• Location: Currently residing in the Tricity area.

Benefits

• Schedule: 5-day work week (2 rotational offs).
• Transport: Free cab facility for female staff during night shifts.
• Growth: Premium environment with clear career progression.

How to Apply:

Contact Person- Tanika Sharma

Meet HR Tanika in Cabin No. 12, Teleperformance sector 75 Mohali Gate no.1

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