CRM & Sales Executive

About KSKT & Kaze Living KSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply-chain venture delivering naturally grown, chemical-free agro-produce directly from trusted farms - at fair prices for consumers and fair returns for farmers practising Good Agricultural Practices. Kaze Living is KSKT's premium gourmet grocery marketplace - bringing fresh produce, artisan bakery, clean-label snacks, functional beverages, wellness essentials, and curated lifestyle products to discerning Delhi NCR households. Together, KSKT and Kaze Living are building a modern retail ecosystem that combines quality, transparency, and convenience across online and offline channels. Role Overview The CRM & Sales Executive will manage relationships with existing customers and drive repeat business through regular engagement and follow-ups. The role focuses on customer retention, repeat orders, memberships, and subscriptions rather than cold calling. This is a target-driven role suited for someone who enjoys interacting with customers, building relationships, and converting customer engagement into sales. Key Responsibilities • Build and maintain relationships with existing customers. • Follow up for orders and repeat purchases. • Drive membership and subscription sales. • Understand customer requirements and recommend relevant products. • Coordinate with internal teams for timely order delivery. • Track customer follow-ups and sales. • Achieve assigned sales targets. What We Are Looking For • 1.5-3 years of experience in CRM, Sales, Inside Sales, Retail, FMCG, E-commerce, or D2C . • Excellent communication and interpersonal skills. • Strong customer-handling and relationship-building abilities. • Sales-oriented and target-driven approach. • FMCG/Retail experience preferred. Working Hours • 9:00 AM - 8:00 PM, rotational shifts. • 6-day working week, including Sundays. • Sunday work will be from the office, with a weekly off on another day.