Service Desk Specialist-L1 Support

Live Connections · India

Hiring Alert | Service Desk L1 Support – Pune/Bangalore

We are looking for IT Service Desk professionals for an L1 support role.

Experience: 1–5 years (Mandatory in IT Service Desk / Tech Support)

Location: Pune

CTC: Up to 5.5 LPA (Based on experience; up to 30–35% hike)

Notice Period: Max 15 days

Shift: US / 24x7 Rotational | 100% WFO

Mandatory Skills:

ServiceNow Ticketing | Office 365 | Active Directory | Basic Azure AD | Outlook | MS Teams | Basic Networking

Role Highlights:

• L1 technical support via calls, chat & tickets

• Password reset, account unlock, user support

• O365 / Windows / Outlook / Teams troubleshooting

• Incident handling & ServiceNow updates

• SLA-based resolution & escalation

⚠️ Requirements:

• Excellent communication skills

• Full-time Graduate (Certificates mandatory)

• Willingness to work in rotational shifts

Interested candidates can share CV: sushma.m@liveconnections.in

Please mention subject line: Service Desk - Pune/Bangalore

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