Front Desk Agent

Marriott Vacations Worldwide · United States

Regular Full-time Position

Shift:1st/2nd: Must be available weekends and holidays

Hourly Wage: $20.05

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), w e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

S ite Specific Perks

• Free on-site parking

• D iscount at all on-site Food & Beverage outlets while on duty

• Work shoe credit through Shoes for Crews twice a year

• Quarterly celebrations - Food Trucks, Associate of the Month, Associate Appreciation Week, Birthday and Holiday Celebrations

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

As a Guest Services Agent , a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, ser vices, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc. )

• Follow s up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.

• A nswer s telephone calls and routes calls to the proper department as applicable .

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.