Servicenow grc principal program manager

Providence India · Hyderabad, India

Product Manager / Solution Designer – Service Now GRC / IRM

Job Title

Product Manager / Solution Designer – Service Now GRC / IRMExperience

10–16 Years

Location

Hyderabad (Hybrid)

Job Summary

We are looking for an experienced Service Now GRC / IRM Product Manager & Solution Designer with strong expertise in Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-Party Risk Management (TPRM), and Business Analysis capabilities.

The ideal candidate will lead enterprise governance, risk, and compliance transformation initiatives using the Service Now platform. The role involves solution architecture, product strategy, stakeholder management, requirement analysis, and implementation governance for enterprise-wide GRC/IRM programs. The candidate should possess strong expertise in Service Now IRM/GRC modules, enterprise risk frameworks, compliance management, and business process analysis while collaborating with business, security, audit, compliance, and technology teams.

Key Responsibilities

Lead architecture, design, and implementation of Service Now GRC / IRM solutions across enterprise environments.

Define product vision, roadmap, and strategic direction for Service Now IRM capabilities.

Design and implement solutions for:

Integrated Risk Management (IRM)

Business Continuity Management (BCM)

Third-Party Risk Management (TPRM)Policy & Compliance Management

Audit Management

Risk & Control Frameworks

Conduct business analysis, requirement gathering, process assessment, and stakeholder workshops

. Translate business and compliance requirements into scalable Service Now solutions. Drive enterprise governance and standardization for risk and compliance processes

. Collaborate with security, audit, legal, vendor management, and business teams

. Define governance models, workflows, KPIs, reporting, and operational dashboards

. Provide consulting and thought leadership on risk management, resilience, and regulatory compliance

. Ensure successful solution delivery through coordination with development and implementation teams

. Support solution estimation, architecture reviews, and proposal creation

.
Required Skills & Qualificatio

ns Mandatory Skil

ls10–16 years of overall IT experienc

e. Strong expertise in Service Now GRC / IRM solution design and implementatio

n. Hands-on experience wit

h: I

RMB

CMTPRMPolicy & Complian

ce Risk Manageme

nt
Strong understanding of governance, risk, and compliance framewor

ks. Experience in business analysis, requirement gathering, and stakeholder management. Knowledge of enterprise risk management and regulatory compliance standar

ds. Experience in creating solution architecture and product roadma

ps. Excellent communication, presentation, and documentation skil

ls.
Preferred Qualificat

ions Service Now CIS-IRM Certifica

tion Service Now CSA Certifica

tion ITIL Certification Risk or Compliance certifications such

as:

CISAC

RISCISO 27001 C

OBIT
Experience in Agile / Scrum methodol

ogies Exposure to cybersecurity and operational resilience pro

grams
Soft

Skills Strong leadership and ownership m

indset Excellent analytical and problem-solving abi

lities Ability to engage with senior business and technology stakeholders Strong collaboration and communication

skills Strategic thinking with execution

focus