Director of Events & Member Experience

Director of Events & Member ExperienceNorthern Virginia | Primarily Remote | Full-TimeTarget Salary: $105,000-$125,000, depending on experience

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The OpportunityACDI is looking for an exceptional event professional to take ownership of the planning and execution of our Board of Directors and Shareholder Meetings.Our meetings are an important part of the ACDI experience. They bring together business owners and senior leaders from across North America for several days of meetings, networking, activities, and relationship building.We are looking for someone who understands that great events are built on great details.This isn't a position where success means simply getting everyone to the right hotel at the right time. Our members expect a highly personalized experience, thoughtful communication, proactive follow-up, and someone who knows the details before they have to ask.If you're the person who notices the incorrect name on a place card, remembers someone's spouse is attending, catches a change in a flight itinerary, and already has Plan B ready when the weather changes, you'll probably enjoy this job.
What You'll OwnYou'll have primary responsibility for planning and executing ACDI's Board and Shareholder Meetings from initial planning through post-meeting follow-up.Responsibilities include:Managing the complete event planning timeline from destination and venue planning through onsite execution and post-event follow-upCoordinating hotels, meeting space, food and beverage, AV, transportation, activities, entertainment, and other event partnersManaging attendee registration and individual travel and accommodation detailsDeveloping clear, timely, and personalized communications for members and their guestsServing as the primary point of contact for attendee questions and special requestsPreparing agendas, itineraries, meeting materials, presentations, and supporting documentationCoordinating executive, Board, Shareholder, and social functions within each eventManaging event budgets, invoices, vendor relationships, and post-event reconciliationMaintaining accurate attendee information and event recordsSupporting ACDI's meeting app and other event technologyConducting post-meeting surveys and coordinating follow-upContinuously improving processes and identifying ways to make the ACDI meeting experience betterACDI's own member onboarding materials emphasize registration, travel and lodging logistics, ground transportation, billing, the meeting app, spouse participation, and social/networking activities as parts of its Board meeting experience.
The Person We're Looking ForAbove everything else, you are exceptionally detail-oriented.You enjoy taking ownership of complicated projects and don't need someone checking behind you. You're comfortable juggling dozens of small details while keeping sight of the overall attendee experience.You're also someone who:Communicates exceptionally well, both verbally and in writingIs warm, professional, responsive, and comfortable working directly with business owners and senior executivesAnticipates questions and problems instead of waiting for them to occurTakes pride in getting the small things rightRemains calm when plans changeIs comfortable making decisions independentlyCan manage multiple vendors and deadlines simultaneouslyUnderstands that personalized service sometimes means doing something differently for one attendeeEnjoys hospitality and relationship buildingIs technologically comfortable and proficient with Microsoft Outlook, Excel, Word, PowerPoint, and TeamsExperience planning executive meetings, association meetings, incentive programs, corporate retreats, or other high-touch events would be particularly valuable.
Travel & ScheduleThis isn't a traditional 9-to-5 position, and we think that's a benefit for the right person.The workload naturally ebbs and flows around our meeting calendar. Between major events, you'll have considerable flexibility in how you structure your workday. As meetings approach, however, we need someone willing to stretch when necessary to make sure everything gets done.The position requires a minimum of six week-long trips per year, with additional travel occasionally required.During meetings, early mornings, evenings, and weekend work should be expected.In return, we're intentional about providing flexibility during less demanding periods.
LocationThe position is primarily remote, but our preference is for someone located in Northern Virginia who can work from the ACDI office approximately one day per week.We believe the combination of remote flexibility and regular in-person interaction with the team provides the best of both worlds.
Why This Role Is DifferentYou won't be planning hundreds of anonymous events every year.You'll be building relationships with a relatively consistent group of members and their families. Over time, you'll learn their preferences, anticipate what they need, and become someone they know and trust.That's a very different kind of event management. xzbcwsv It requires organization and discipline, but equally important are hospitality, judgment, responsiveness, and genuine enjoyment of taking care of people.If you're energized by the idea of owning an event from the first planning conversation through the final thank-you note, we'd like to hear from you.