Customer Service Representative

Teleperformance is Urgently Hiring for Customer Service Representative Chat Process Mumbai, Malad Location: Malad, Mumbai, Maharashtra Job Type: Full-Time 24/7 Rotational Shifts Salary: 28,000 In-Hand per month Key Responsibilities: Handle customer queries and concerns through chat in a professional and timely manner Provide product/service information, troubleshoot issues, and ensure first-contact resolution Maintain high CSAT scores and meet defined KPIs Accurately log interactions and update CRM systems Collaborate with team leads to improve customer experience Adhere to process guidelines, data privacy, and compliance standards What We Are Looking For: Qualification: Graduate - Mandatory Experience: Prior experience in Customer Service/BPO - Mandatory Preferred: Banking/Financial proce