Assistant Manager - Software Support

Job Description Job Title: Assistant Manager – Software Support Department: Software Support Location: Gurgaon Experience: 4–6 years in project management, with strong client handling and team management exposure About the Role We're looking for an Assistant Manager in our Software Support practice to own the day-to-day operational engine of our software support function. This is a high-visibility role for someone who thinks like a project manager — someone who brings structure, ownership, and momentum to every client request that comes through the door. You'll be the person ensuring nothing falls through the cracks: tickets get closed, SLAs are met, and every commitment we make to a client is tracked and delivered. You'll represent BCI to our customers on a day-to-day basis, making this a