Service Supervisor

Accel Entertainment · United States

About Us Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit [ Job Description: Summary: The primary responsibilities of this position include, but are not limited to, overseeing the day-to-day operations in the service region related to service, installation and movement/removal to ensure all locations are properly scheduled, serviced, and maintained. Additional responsibilities include the coordination of projects with Service Technicians. Duties and Responsibilities:

• Supervise and schedule equipment installations and removals within a region
• Supervise, track, maintain and audit regional gaming parts and equipment
• Monitor Workday for regional Gaming Service Technicians day-to-day, timecards

• Manage inventory to ensure parts are available when repairs are needed
• Completes all necessary documentation for device entry and logs
• Other duties as assigned

• Minimum 21 years of age
• Valid driver’s license and clean driving record
• Ability to obtain and/or maintain a Terminal Handler’s License by the

• Strong organizational skills
• Commitment to excellence and high standards
• Excellent written and verbal communication skills
• Strong organizational, problem-solving, and analytical skills; able to manage

• Ability to work independently and as a member of various teams and committees
• Versatility and willingness to work within constantly changing priorities