Client Services Representative

Agency: Job Function: Account Management and Growth Job Subfunction: Account Management Job Description: Client Services Representative

POSITION DESCRIPTION

The Client Services Representative is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing phone calls and emails from our internal and external customers. This position reports to the Client Services Supervisor Primary Responsibilities Include: Serve as daily client contact for order management and associated inquiries Assist with special projects as necessary Manage incoming phone calls and emails from client sources Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse) Maintain and update the client/IMS website as needed Generate clear, consistent communication to internal and external team members regarding status and requirements of programs Process orders via bulk uploads as well as individual one-off manual orders Prioritize orders and/or projects, including prompt expediting of emergency requests Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff Maintain and distribute various reports as needed to ensure daily requirements are met Skills/Experience: High school diploma/GED 1-2 years of customer service or call center experience Excellent organizational, communication and interpersonal skills, with the ability to work independently and manage priorities under tight timelines Critical thinking, strong analytical and problem-solving skills Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests Must be a team player Excellent knowledge of Microsoft Office Suite products Experience with AS400 or similar database systems preferred IMS offers a comprehensive compensation and benefits package that includes medical, dental, vision, Profit Sharing and 401(k), a generous paid time off policy and more! IMS is an Equal Opportunity Employer $37,440.00 - $43,000.00 Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: [ For US Job Seekers: It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.