Customer Retention Lead

As our Customer Retention Lead, you will be part of the Customer Experience team and responsible for the customer journey. To do so, you will work with a team of project managers and stakeholders on cross-domain projects that contribute to improved customer experience in the Customer Journey with vidaXL. You are a goal-oriented, hands-on person who is good at stakeholder management and likes to inspire and guide the team to achieve the expected project results. You feel comfortable working independently with minimal supervision in a fast-paced digital/e-commerce environment. You will: • Make a strategic and tactical contribution to developing customer experience and drive adoption and anchoring. • Be responsible for maintaining and improving Customer Journeys based on the CX strategy. • Tr