L1 Help Desk Engineer

Work Experience: 1 - 2 years Work Location: Infopark, Kochi Responsibilities: • Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting. • Initiates follow up calls with customers. • Responding to client IT support requests via chats, calls, and tickets. • Providing technical support via remote access. • Update and monitor ticketing systems. Essential requirement: • Excellent communication skills. • Willing to work in rotational shift. • Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role. • Good knowledge of working with Windows and MacOS systems. • Proficient knowledge of computer systems and their peripherals. • Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential. • Minimum 6 months voice experience in International Technical Support preferred. • Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage