L1 Payments Support Specialist - 24/7 Incident & Ops

Nymcard · Mominabad town, Pakistan

NymCard is hiring a Support Specialist (L1) to provide front-line application and production support for our issuing platform. You will be the first responder for incidents and service requests, triaging issues, and escalating to L2 or Engineering with clear steps, logs, and impact.

You will monitor ISO 8583 message flows, APIs, jobs, and queues, perform sanity checks after releases, validate data with SQL, and review logs on Unix/Linux hosts.