International Customer Service Representative

Job Title: International Customer Support (HR Backend support) Duration: Contract to hire depending on project need (6 months initially and may extend) Location: Bangalore, Pune, Mumbai Working Hours : Shift will be in any of United States of America time zones Working days: Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall, Purpose of Job: Provide high-quality Tier 2 HR Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team Strive and achieve SLA target and business outcome indicators defined