CUSTOMER SERVICE SPECIALIST II

TE Connectivity · Bangalore, India

This job is with TE Connectivity, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Ensures that customer issues and concerns are answered efficiently and effectively.

• Provides timely, accurate, complete responses to customer or sales inquiries.
• Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems or referring to appropriate function or personnel.
• Coordinating among diverse customer contact and distribution channels to ensure that customer perceives a seamless, consistent and positive view of the organization.
• Analyzing customers' needs and making recommendations for additional products or services that will enhance customers' satisfaction, productivity or profitability.

Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience