Visual Merchandising and Design Advisor

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

We're looking for a warm and personable Visual Merchandising Specialist and Design Advisor to join team in our brand new stunning showroom and design studio in Harrogate, on a permanent basis working 40 hours per week over 5 days covering Monday to Sunday. You'll be someone who loves making people feel welcome, exceptional customer service experience, a keen eye for interiors, and bring energy and organisation to everything you do.

What you'll be doing
As a Visual Merchandising and Design Advisor at Neptune, you will help bring our design philosophy to life within beautifully considered showroom spaces that invite customers to explore, imagine and feel at home. With a thoughtful eye for detail and a genuine passion for interiors, you'll craft inspiring visual displays that celebrate craftsmanship, quality and timeless living, while also offering warm, knowledgeable guidance to customers discovering our collections - from thoughtful gifting and styling to whole-home design. Blending creativity with a consultative, service-led approach, you'll help every customer feel inspired, confident and truly welcomed into the world of Neptune.

Day to day, you'll:
Bring our spaces to life - create beautiful, inspiring showroom displays that reflect Neptune's design philosophy and celebrate craftsmanship, materials, and thoughtful living.
Guide and inspire customers - offer friendly, expert advice on styling, gifting, furniture, and whole-home design to help them feel confident and at home.
Support sales through design - use creative visual storytelling and consultative guidance to showcase products and encourage discovery.
Create a welcoming environment - maintain an impeccably presented showroom that feels calm, inviting, and reflective of Neptune's brand.
Lead seasonal updates and campaigns - help implement product launches, display changes, and local marketing initiatives with flair and attention to detail.
Keep the showroom running smoothly - support stock management, daily operations, and customer care to ensure a seamless experience for all.

A little about you
We're looking for someone with proven experience in visual merchandising or a design-led retail environment, who has a natural eye for interiors, styling, colour, and space planning. You'll be passionate about creating beautiful, immersive showroom experiences and confident in guiding customers with a consultative, customer-first approach. Commercially aware, you understand how visual merchandising supports sales, and you're comfortable using tools like Microsoft Excel and Outlook. Above all, you're approachable, warm, and collaborative, thriving as part of a supportive team while bringing energy, adaptability, and a love of design to everything you do.

What Benefits we can offer you
Competitive salary
Generous holiday allowance
Purchased additional annual leave scheme
Life assurance
Company sick pay
Enhanced maternity and paternity leave
Cycle to work scheme
Gym membership
Generous Neptune new item and outlet discounts
Perkbox: Wellbeing Hub and Retail Discounts Portal
Your birthday day off
Two paid volunteer days a year
Day off if you become a Grandparent
A week off to celebrate a life event
Refer a friend scheme
Long service holiday allowance increase
Training Workshops

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.

We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.

Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. xrexnqw Put simply, we make things we're proud of, and that are designed to last a lifetime.